An Analytical Review of Usage of Success Measures of IS/IT in Korean Research Practice: Review of Articles in Korean Journal of MIS Research from 1998 to 2007

2009 Fourth International Conference on Cooperation and Promotion of Information Resources in Science and Technology

An Analytical Review of Usage of Success Measures of IS/IT in Korean Research Practice: Review of Articles in Korean Journal of MIS Research from 1998 to 2007

Beijing, China

November 21-November 23

ISBN: 978-0-7695-3898-3

Sang Woo Lee

Jungin Yoon

Jungi Pak

Successful development and implementation of information systems and technologies (IS/IT) is a critical concern in IS/IT research. Many studies have been conducted to identify factors that influence the ‘successful’ IS/IT, and the success of IS/IT were measured via a variety of constructs and variables, such as usage rates, satisfaction of users, cost savings, etc. A decade ago, through a literature review of researches published in international journals, DeLone and McLean developed a ‘success’ model of IS/IT, and this study had attracted strong attentions from academic community. However, as their literature review only covers articles written in English and mostly from USA, their model may not reflect views from other cultures and countries, such as Korea.In this regard, this study is designed to methodologically replicate what DeLone and McLean had been done, with the academic publications in Korea. Through a literature review of xxx articles published in the Korean Journal of MIS Research within ten year period from 1998 to 2007, 65 studies were identified as ones that deal with the ‘success’ of IS/IT, and xxx constructs were surfaced as surrogating the ‘success’ of IS/IT. Subsequent clustering analysis revealed eight primary dimensions of IS/IT Success – IS Quality, IS Use, Information Value and Behavior, Satisfaction, Process Optimization, Relationship Improvement, Financial Performance and Strategic Positioning. Relationships among these ‘success’ dimensions were posited with in-depth discussion about the possible cultural and social differences compared to DeLone and McLean Model. Implications for further research are discussed.