An Integrative model of organizational trust - Mayer et al (1995), AMR

1. The importance of trust has been cited in such area as communication, leadership, management by objective, negotiation, game theory, performance appraisal, labor-management relations and implementation of self-managed work teams (p.709)(introduction)

2. Working together often involves interdependence, and people must therefore depend on others in various ways to accomplish their personal and organizational goals. (p.710) (Introduction)

3. A diverse workforce is less able to rely on interpersonal simlarity and common background and experience to contribute to mutual attaction and enhance the willingness to work together. (p. 710) (introduction)

- Trust definition

4.The definition of trust proposed in this research is the willingness of a party to be vulnerable to the actions of another party based on the expectation that the other will perform a particular action important to the trustor, irrespective of the ability to monitor or control that other party. (p. 712)

5. Rotter (1967: 651) defined interpersonal trust "as an expectancy held by an individual or a group that the word, promise, verbal or written statement of another individual or group can be relied upon."

6. Propensity to trust is proposed to be a stable within-party factor that will affect the likelihood the party will trust. People differ in their inherent propensity to trust. Propensity might be thought of as the general willingness to trust others.

The Factors of Trustworthiness

7. Even though a number of factors have been proposed, three characteristics of a trustee appear often in the literature: ability, benevolence, and integrity.

8. Ability is that group of skills, competencies, and characteristics that enable a party to have influence within some specific domain. The domain of the ability is specific because the trustee may be highly competent in some technical area, affording that person trust on tasks related to that area. However, the trustee may have little aptitude, training, or ex perience in another area, for instance, in interpersonal communication.

9.Benevolence is the extent to which a trustee is believed to want to do good to the trustor, aside from an egocentric profit motive. Benevolence is the perception of a positive orientation of the trustee toward the trustor.

10. The relationship between integrity and trust involves the trustor's perception that the trustee adheres to a set of principles that the trustor finds acceptable.