the impact of trust and reputation on the trasnfer of BP (Lucas, 2005, JKM)

Introduction

1. successful organizations are seen as those that effectively use their collective expertise and knowledge to accelerate their innovativeness and efficiency (Argote and Ingram, 2000; Levin and Cross, 2004).

2. While advances in communication systems have accelerated information exchange, they cannot replace personal interactions and the associated benefits through face-to-face contacts. In essence, technology is an enabler rather than a driver of knowledge transfer efforts (Martiny,1998).

3. Social information processing theory offers three interesting perspectives that inform this examination of trust and reputation: accumulative advantage, sponsored mobility, and contested mobility. The accumulated advantage perspective suggests that background is critical to accessing information and taking advantage of opportunities (Allison et al., 1982; Miller et al., 2002).